Managed Services

Privileged Access Management

IDMSense offers a specialized team to provide operations and support for our client’s PAM environments

IDMSense’s Managed Services Practice enables your organization to fully optimize the capabilities and functionalities of your security technologies. We take on the day-to-day tasks of your infrastructure by providing support to your end users. We add value to the executive team by providing monthly reports and future road maps to help optimize your overall security for your organization.

Key Benefits to IDMSense Managed Service:

  • IDMSense offers an extensive pool of managed service assigned resources who have extensive PAM operational experience supporting some of the largest global enterprises.
  • Our pooled resource model ensures 24/7/365 support coverage for our enterprise customers
  • We pride ourselves in our deep PAM engineering and administration expertise to bring operational efficiencies and cost savings for our customers
  • We maintain onsite facilities in Mississauga, Ontario in addition to remote resources on call
  • We are able to maintain SLAs to respond to issues on our customers’ most business critical infrastructure and service (PAM)
  • Critical events management and response per SOPs
  • Email, Phone, Ticket support per SOPs
  • Comprehensive knowledge transfer and support provided to end users in the form of SOPs and FAQs.
  • Daily business hours scheduled operations support per SOPs

Managed Service Program


Alerts and system monitoring of the PAM solution as a SOP

Pro-Active Support

Regularly reaching out to end users in the enterprise to help resolve issue on a day to day basis

Remote Support

After hours support for SEV1 and SEV2 tickets

Centralized Management

Our teams have extensive experience with all SOPs for PAM

Scheduled Maintenance

Regular system maintenance and patching included in the SOPs

Simplified Billing

Yearly cost structure with no surprises

IDMSense’s approach is tailored around providing the perfect solution for our clients. This methodology is implemented by combining 3 key elements.

In today’s ever changing IT landscape, it is imperative to keep up-to-date with the latest technologies. Our experienced technical consultants are able to provide expert advice and guidance on the latest Cyber security threats. The ongoing technical certifications and constant knowledge buildup solidifies IDMSense as a top tier consulting firm.

The highly experienced panel makes the technology selection process seamless. With most of the vendor partner’s products appearing in the Gartner Magic Quadrant and other industry analyst shortlist, IDMSense is able to provide a detailed breakdown of each technology along with its analysis and impact on your organization.

At IDMSense we are understand not every customer is the same. We believe in providing customized solutions and service that caters to the customer’s needs. Our passionate staff is available 24/7 for constant engagement with the customer from the initial engagement until the sign-off. At IDMSense we do security – the Right way.


1 (866) 437-7361


2410 Meadowpine Blvd
ON L5N 6S2